Privacy Policy

Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Payment and billing information
• Reservation details and preferences
• Government-issued ID information for registration
• Loyalty program information

Automatic Information:

• IP address and device information
• Browser type and operating system
• Website usage patterns and preferences
• Location data (with your consent)

How We Use Your Information

We use your personal information to:

• Process reservations and provide hotel services
• Communicate with you about your stay and services
• Personalize your experience at our hotel
• Process payments and manage billing
• Comply with legal and regulatory requirements
• Improve our services and facilities
• Send promotional materials (with your consent)

Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our hotel and provide services
• Business Partners: Trusted partners for loyalty programs and special offers
• Legal Authorities: When required by law or to protect our rights and safety
• Corporate Transactions: In the event of a merger, sale, or transfer of assets

We never sell your personal information to third parties.

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers and firewalls
• Regular security audits and updates
• Limited access to personal information
• Staff training on privacy and security protocols

Your Rights

Under Canadian privacy laws, you have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your personal information in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Enable social media features

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary for:

• Providing our services to you
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Business record-keeping requirements

Guest registration information is typically retained for 7 years as required by Canadian hospitality regulations.

Children's Privacy

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada. We ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email)
• Providing notice during your next visit or interaction with us

Last Updated: January 2024